Customer Service Advisor

Details

Customer Service Advisor

Near Elland

To £24,380

9am – 5pm Monday – Friday

My client, an award winning community interest company based near Elland, are recruiting a Customer Service Advisor to join their expanding team.

You will be a point of contact for vulnerable energy consumers ensuring that they are aware of funding streams that are available to them and assist them to become energy savvy, reducing their bills and energy usage.

What will you be doing?

You’ll be calling customers who have pre-booked telephone appointment with you and chatting with them to evaluate if they are eligible to a wide range of energy funding streams which could help lower their bills and energy useage.You may have to ask fact finding questions and get to know more about their current situation such as entitlement checks, benefit tracking – once you’ve got a good understanding you’ll be able to point them in the right direction of funding streams that they are eligible to.

There is absolutely no selling in this role – this is about helping, often, vulnerable individuals the support they may struggle to find themselves.

What experience will I need?

Well, you’ll be a great communicator, able to build trust and rapport on the telephone, be patient and demonstrate empathy.You might have worked in an advisory role before or had experience working with vulnerable individuals on the telephone.You’ll enjoy learning, whether that be new funding schemes, energy advise they will be plenty of opportunity to develop.

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy