Supply Chain Customer Support (14410)

Supply Chain Customer Support

Pontefract

Paying up to £22,000 per annum

Full time

Permanent

Car owner preferable due to location

A fantastic opportunity to join this rapidly growing company on outskirts of Pontefract. My client is seeking an individual who has gained some strong customer service skills and is able to work as part of team. Reporting to the Supply Chain Manager you will support them in the day to day operation of the customer service and supply chain.

Paying up to £22,000 per annum Pontefract Permanent 7 October 2021

Details

Paying up to £22,000 per annum
Pontefract
Permanent
Full time

Supply Chain Customer Support

Pontefract

Paying up to £22,000 per annum

Full time

Permanent

Car owner preferable due to location

A fantastic opportunity to join this rapidly growing company on outskirts of Pontefract. My client is seeking an individual who has gained some strong customer service skills and is able to work as part of team. Reporting to the Supply Chain Manager you will support them in the day to day operation of the customer service and supply chain.

Key Responsibilities:

  • Primary contact for customers throughout the sales order process
  • Administration of all aspects of product distribution to customers
  • Frontline support for customers in the event of logistical complaints
  • Work to maintain and continuously improve the quality of service provided to customers
  • Receive and process customer orders onto the system
  • Allocate stock to orders, ensuring effective stock turnover
  • Keep customers apprised of any changes or updates to their orders
  • Monitor and meet customer-specific requirements in relation to their orders
  • Work closely with key service providers to ensure in-full, on time deliveries
  • Communicate regularly with the wider Supply Chain team to ensure stock availability
  • Liaise with customer account managers to ensure customer requirements are met - Monitor customer order patterns and chase for future orders as required
  • Develop relationships with customer counterparts in the sales order process
  • Other office administration as required

Essential skills

  • Enthusiastic about customer service with a desire to please and go the extra mile
  • Excellent English written and verbal communication skills
  • Strong IT skills, particularly in Excel and other Microsoft Office applications
  • Proactive and capable of working individually as well as part of a wider team
  • Organised, logical and methodical
  • Ability to multi-task and cope with regularly changing priorities

Desirable skills

  • Experience of supply chains and/or logistics
  • Experience with ERP systems

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business.Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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