Sales Support Executive (14542)

Details

Sales Support Executive

Wakefield

Paying £23,000 to £25,000 per annum

Full time

Permanent

Our client, an innovative and forward-thinking company based in Wakefield, is recruiting for 2 Sales Support Executives to join their Sales Support department, taking ownership for the full customer sales journey from initial enquiry through to order acknowledgement, ensuring all requirements are processed accurately and efficiently.

Key responsibilities:

• Act as a point of contact within the business for the full customer sales order journey, providing support to the wider Sales Support Department, Internal and External Sales Teams
• Supporting and assisting colleagues and key stakeholders across the wider business as directed and as required
• Carry out all forms of communication in line with company expectations, taking the opportunity to build and maintain meaningful relationships with colleagues, key stakeholders and customers
• Demonstrate a professional, efficient but friendly telephone manner, overseeing calls relevant to the customer sales journey, or directing calls to the relevant staff member, taking accurate messages and ensuring these reach the intended recipient if unavailable
• Liaise with customers directly, via phone, email or other multimedia means, to accurately ascertain products requirements, identify solutions and provide pricing in line with the customer’s requirements and budget
• Generate and follow up quotation and process customer orders received, using the established business processes and systems, ensuring the accuracy of the information at all times
• Monitor the progress of each order to guarantee all customer requirements are met, ensuring any alterations necessary are discussed and confirmed where required with the Production Manager, Account Manager and Customer in a timely manner
• Display a confident ‘can-do’ attitude at all times, ensuring the customer’s needs are central to any work completed, creating a positive customer journey
• Fully understand the business systems in use, including but not limited to SAP and CRM
• Develop good product knowledge in order to handle customer enquiries, including a thorough understanding of BS regulations, Dangerous Goods Handling and other regulatory requirements, recognising the point at which to direct customers to the appropriate member of staff when a higher level of technical advice or information is required
• Develop a working knowledge of International trade requirements
• Develop knowledge of the specific departmental and wider business processes

Key skills:

• An ability to work under pressure and to deadlines
• An ability to build relationships, to enable you to work independently and as part of a team
• Excellent customer service skills
• Commercial awareness
• Strong attention to detail and accuracy
• Good communication skills, both written and verbal

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business.Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

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