Returns Solutions Manager (14338)

Returns Solutions Manager

Castleford

Paying up to £32,000 per annum

Full time

Permanent

A newly created position due to continued expansion, my client is recruiting a Returns Solutions Manager who will be responsible for the entire returns process, from authorisation, systems processing, data analysis to managing the third party returns processors. As part of the senior management team you will highlight and implement improvements to enable to the process to run effectively and work with the Head of Finance to reduce costs. This role can offer a mixture of working from home and in the office long term. As a Returns Solutions Manager you will have gained extensive experience working within a returns operation environment.

Paying up to £32,000 per annum Castelford Permanent 30 March 2021

Details

Paying up to £32,000 per annum
Castelford
Permanent
Full time

Returns Solutions Manager

Castleford

Paying up to £32,000 per annum

Full time

Permanent

A newly created position due to continued expansion, my client is recruiting a Returns Solutions Manager who will be responsible for the entire returns process, from authorisation, systems processing, data analysis to managing the third party returns processors. As part of the senior management team you will highlight and implement improvements to enable to the process to run effectively and work with the Head of Finance to reduce costs. This role can offer a mixture of working from home and in the office long term. As a Returns Solutions Manager you will have gained extensive experience working within a returns operation environment.

Duties and Responsibilities

  • Day to day management of returns process including working with Online Customer Service Team to authorise returns.
  • Analyse reason for returns and communicate with other areas of the business where loss reductions and improvements can be implemented.
  • Manage the physical returns process to ensure all returns are accounted for.
  • Work with third party returns contractors to highlight improvements and increase ‘back to good stock’ ratio.
  • Assist Logistics Manager with reporting.
  • Monitor costs associated with returns and work with Head of Finance to reduce costs.
  • Make suggestions and implement changes to systems and processes to simplify and help to reduce cost.
  • Work closely with all areas of the business to achieve set targets.
  • Deal with ad-hoc assignments from time to time.
  • Play a part in the success of the business.

Essential skills and experience:

  • Extensive knowledge of returns operations
  • Excellent communication skills
  • Ability to work effectively with others at all levels
  • Good numerical skills
  • Ability to problem solve
  • Team player
  • Some travel may be required

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business.Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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