Operations Coordinator (14381)

Details

Operations Coordinator

Wakefield

£23,000 per annum

Permanent

Full time

Parking on site

Are you looking for a forward thinking organisation that are committed to cultivating an environment where everyone loves what they do? They offer a number of employee benefits such as hybrid working options, monthly prize draws, exciting career development and training opportunities as well as company social events organised by their Events Committee.

Based in Wakefield with parking my client supply and provide solutions to a wide range of businesses in the UK and is recruiting an Operations Coordinator to join their busy team.

You’ll possess strong communication and organisational skills and be responsible for communicating and coordinating projects for your customers ensuring the smooth delivery of these projects.

On a daily basis you will be involved in;

• Deliver an outstanding level of service to our customers
• Liaise with carriers and suppliers using various portals to place customer orders
• Manage the incoming email queues and call flows to ensure all customer orders and queries are raised and dealt with in a timely fashion
• Co-ordinate new projects to ensure they run smoothly, and provide regular feedback and updates to the customer via telephone and email
• Liaise with other internal departments where necessary, to ensure the effective and efficient delivery of products and services
• Manage all aspects of project fulfilment to customers within a suitable timeframe, including equipment ordering, delivery and appointing of both in-house and 3^rd party engineering resource
• Co-ordinate with 3^rd party partners as appropriate to ensure all aspects of a customer solution are delivered smoothly
• Meet strict customer deadlines using effective foresight and planning of project timelines
• Keep account managers updated with the progress of their customers’ orders and faults
• Adhere to accuracy and performance related KPIs and SLAs designed to drive excellence in the service provided to customers

Customer Services

• Answer the telephone and emails, and deal with first-line queries as quickly as possible and in a professional and polite manner
• Keep the customer fully informed of updates
• Record extensive and accurate notes on CRM system
• Ensure accurate and timely billing of new and additional services taken by customers
• Keep all necessary documentation updated and filed as appropriate
• Escalate internally and externally to suppliers when required to ensure an order is dealt with within agreed timescales

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business.Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy