Operations Coordinator (14364)

Operations Coordinator

Wakefield

Paying £20,000 to £22,000 per annum

Permanent

Full time

Parking on site

This role will have initial training in the office and longer term have a balance of office/home working.

A fantastic opportunity due to internal promotion.

My client is an expanding organisation supplying and providing solutions to a wide range of businesses in the UK and is seeking an enthusiastic, bright operations coordinator to join their busy team.

You’ll possess strong communication and organisational skills and be responsible for communicating and coordinating projects for your customers ensuring the smooth delivery of these projects.

Paying up to £22,000 per annum Wakefield Permanent 7 June 2021

Details

Paying up to £22,000 per annum
Wakefield
Permanent
Full time

Operations Coordinator

Wakefield

Paying £20,000 to £22,000 per annum

Permanent

Full time

Parking on site

This role will have initial training in the office and longer term have a balance of office/home working.

A fantastic opportunity due to internal promotion.

My client is an expanding organisation supplying and providing solutions to a wide range of businesses in the UK and is seeking an enthusiastic, bright operations coordinator to join their busy team.

You’ll possess strong communication and organisational skills and be responsible for communicating and coordinating projects for your customers ensuring the smooth delivery of these projects.

On a daily basis you will be involved in;

  • Answering the telephone and emails and dealing with first-line queries from your customers
  • Logging support cases both internally and with external suppliers
  • Keeping the customer fully informed of updates
  • Place orders with suppliers ensuring that timescales are met
  • Utilise various portals for the different products and suppliers
  • Record accurate details on the company’s CRM system
  • Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email
  • Liaise with other internal departments to ensure smooth delivery of all services
  • Technical support (training provided)
  • Logging all incidents and service requests, categorising and prioritising them
  • Logging support cases on CRM and with the necessary supplier
  • Managing the lifecycle of incidents and requests, escalating them as appropriate and closing them when the customer is satisfied with the outcome
  • To be proactive, innovative and to take clear ownership for your areas of responsibility.
  • Escalating with suppliers when faults are out of SLA
  • Delivering outstanding level of service to our customers

Person skills & experience

  • Thrive working in a social, fast paced and dynamic environment
  • Enjoy talking with people and get satisfaction from helping others
  • Have great verbal, listening and written communication, as well as relationship and rapport building skills
  • Ability to work in a team and communicate effectively
  • Robust troubleshooting and strong analytical skills with problem solving ability
  • Ability to operate in extreme high pressure situations, successfully handle multiple competing priorities
  • Ability to multi-task and adapt to changes quickly

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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