Operations Coordinator

Details

Operations Co-ordinator

Outskirts of Wakefield centre

To £25,000

*Excellent opportunity for development *Annual bonus *Positive working environment *Free parking *Regular reviews and feedback *Hybrid working options *Monthly prize draws

As a recruiter we have worked closely with this company for a number of years and once again we are assisting them as they continue expanding. Customer service is at the heart of everything they do and as an Operations Co-ordinator you will deliver an outstanding service to your customers and project manage their orders and requests from start to finish.

Your days will consist of;

• Delivering an outstanding level of service to your customers
• Liaise with carriers and suppliers using various portals to place customer orders
• Manage the incoming email queues and call flows to ensure all customer orders and queries are raised and dealt with in a timely fashion
• Co-ordinate new projects to ensure they run smoothly, and provide regular feedback and updates to the customer via telephone and email
• Liaise with other internal departments where necessary, to ensure the effective and efficient delivery of their products and services
• Manage all aspects of project fulfilment to customers within a suitable timeframe, including equipment ordering, delivery and appointing of both in-house and 3^rd party engineering resource
• Co-ordinate with 3^rd party partners as appropriate to ensure all aspects of a customer solution are delivered smoothly
• Meet strict customer deadlines using effective foresight and planning of project timelines
• Keep account managers updated with the progress of their customers’ orders and faults
• Adhere to accuracy and performance related KPIs and SLAs designed to drive excellence in the service provided to customers

• Answer the telephone and emails, and deal with first-line queries as quickly as possible and in a professional and polite manner
• Keep the customer fully informed of updates
• Record extensive and accurate notes on the CRM system
• Ensure accurate and timely billing of new and additional services taken by customers
• Keep all necessary documentation updated and filed as appropriate
• Escalate internally and externally to suppliers when required to ensure an order is dealt with within agreed timescales

Skills and experience required;

Excellent communication skills, a positive and can do attitude

Understand what good customer service is

Enjoy working as part of a team

Office based working experience preferred

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

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