Operations and service coordinator (OS14066)

Operations and Service Coordinator

Wakefield

£18/19k dependent on experience

Temporary to Permanent

A fantastic opportunity has arisen with my client based in Wakefield. The company are looking for a highly motivated, confident and proactive individual with excellent customer service skills to join their expanding team.

The main duties will include:

  • Delivering an outstanding level of service to our customers
  • Liaise with suppliers to place orders and log faults
  • Manage the incoming email queues to ensure all customer orders and queries are raised and dealt with in a timely fashion
  • Record accurate details on the CRM system
  • Project-manage new projects to ensure they run smoothly for the customer and provide regular feedback and updates to the customer via telephone and email
  • Liaise with other internal departments, where necessary
  • Keeping the account managers updated with the progress of their customer’s orders and faults
  • Answering the telephone and emails and dealing with first-line queries as quickly as possible and in a professional and polite manner
  • Keeping all necessary spreadsheets updated
  • Escalating internally and externally to suppliers when required to ensure an order or fault is dealt with within agreed timescales
  • Ad-hoc support will also be required from time to time with other areas, such as sales support and billing

The successful candidate will:

  • Possess excellent customer service skills
  • Have great verbal, listening and written communication, as well as relationship and rapport building skills
  • Be capable of working in high pressure situations; successfully handling multiple competing priorities
  • Thrive working in a social, fast paced, and dynamic environment
  • Be motivated to achieve

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

Follow us on Twitter @bagnallhopkins, and take a look at our Facebook page.

£18,000 to £19,000 per annum Wakefield Temporary 15 March 2019

Details

£18,000 to £19,000 per annum
Wakefield
Temporary
Full time

Operations and Service Coordinator

Wakefield

£18/19k dependent on experience

Temporary to Permanent

A fantastic opportunity has arisen with my client based in Wakefield. The company are looking for a highly motivated, confident and proactive individual with excellent customer service skills to join their expanding team.

The main duties will include:

  • Delivering an outstanding level of service to our customers
  • Liaise with suppliers to place orders and log faults
  • Manage the incoming email queues to ensure all customer orders and queries are raised and dealt with in a timely fashion
  • Record accurate details on the CRM system
  • Project-manage new projects to ensure they run smoothly for the customer and provide regular feedback and updates to the customer via telephone and email
  • Liaise with other internal departments, where necessary
  • Keeping the account managers updated with the progress of their customer’s orders and faults
  • Answering the telephone and emails and dealing with first-line queries as quickly as possible and in a professional and polite manner
  • Keeping all necessary spreadsheets updated
  • Escalating internally and externally to suppliers when required to ensure an order or fault is dealt with within agreed timescales
  • Ad-hoc support will also be required from time to time with other areas, such as sales support and billing

The successful candidate will:

  • Possess excellent customer service skills
  • Have great verbal, listening and written communication, as well as relationship and rapport building skills
  • Be capable of working in high pressure situations; successfully handling multiple competing priorities
  • Thrive working in a social, fast paced, and dynamic environment
  • Be motivated to achieve

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

Follow us on Twitter @bagnallhopkins, and take a look at our Facebook page.

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