Membership Coordinator (14347)

Membership Coordinator

Pontefract

Paying up to £22,000 per annum

Full time

Permanent

A fantastic opportunity to join this growing not for profit organisation has become available. You will be providing professional customer support to their members to ensure enquiries are dealt with in a timely and efficient manner, ensure members records are updated on the CRM database and provide regular management information for reporting as and when required.

Paying up to £22,000 per annum Pontefract Permanent 21 April 2021

Details

Paying up to £22,000 per annum
Pontefract
Permanent
Full time

Membership Coordinator

Pontefract

Paying up to £22,000 per annum

Full time

Permanent

A fantastic opportunity to join this growing not for profit organisation has become available. You will be providing professional customer support to their members to ensure enquiries are dealt with in a timely and efficient manner, ensure members records are updated on the CRM database and provide regular management information for reporting as and when required.

Key Responsibilities:

  • Develop and maintain excellent relationship with external clients to ensure all enquiries are dealt with in a timely and efficient manner.
  • Keep members contact records updated on the CRM database and ensure accurate information about all membership activity is logged and reported.
  • Ensure the CRM system works effectively for the purposes of membership and testing relevant changes to the system.
  • Produce regular management information for membership reporting as requested.
  • Oversee marketing campaigns which encourages new members to join the scheme and which ensures existing members stay members for the whole lifecycle.
  • Work with the Engagement Manager and other team members on membership renewal processes and be responsible for chasing and alerting the team about members who are considering withdrawing from membership.
  • Ensure website information about membership is up to date and accurate and that it promotes the benefit of membership effectively.
  • Work with other team members to promote networking and regional events as a benefit of membership.
  • Undertake all the administration processes and procedures designed to support membership activity.
  • Support the Engagement Manager in implementing the lapsed members’ process.
  • Support communications to members by reviewing and checking email bulletins and other letters/mail-outs.
  • Support the financial strategy for membership to ensure the membership offer is value for money.

Skills & Abilities

  • Excellent customer care skills with the confidence and ability to talk to senior figures and persuade them the benefits of membership.
  • Excellent IT skills on all major IT packages with specialist knowledge of CRM systems, database management and website skills.
  • Excellent administrative skills, highly organised, with attention to detail and accuracy and with a 'can do attitude' to work.
  • Ability to work individually and independently, and as a member of a small team.
  • Ability to manage complex and varied range of tasks to tight deadlines
  • Excellent organisational skills, with attention to detail and the ability to establish, maintain and manage office systems and procedures.
  • A professional manner and attitude, with the ability to remain calm under pressure, and adaptable to change.

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business.Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy

Apply Now

We only present your CV for positions we’ve talked to you about in detail to make sure you’re aligned to the organisation and enthusiastic about the opportunity.

Please be assured that all communication and information we receive is treated in the strictest of confidence and in line with GDPR legislation.

Helping you get the job you want

This site has multiple blogs. Please specify which to pull posts from. Use the latestPosts() function instead.

Recommend a Friend

If you recommend a friend who is looking for a new job and we successfully place them in a permanent position, Bagnall Hopkins will give you £100 worth of vouchers as a thank you.