Customer Service Technical Advisor (14228)

Customer Service Technical Advisor

Castleford
Paying £20,000 to £23,000 per annum
Permanent
Full time


An exciting opportunity at this rapidly growing company based on a business park in Castleford (parking available). Your role will be to provide technical support end users, service providers, engineers, retailers and distributors with customer service support via phone and email

Up to £23,000 per annum Castleford Permanent 8 January 2020

Details

Up to £23,000 per annum
Castleford
Permanent
Full time

Customer Service Technical Advisor
Castleford
Paying £20,000 to £23,000 per annum
Permanent
Full time


An exciting opportunity at this rapidly growing company based on a business park in Castleford (parking available). Your role will be to provide technical support end users, service providers, engineers, retailers and distributors with customer service support via phone and email


Duties and Responsibilities:
• Provide customer support for end users, retailers and distributors of group products sold in the UK
• Provide support to service providers and engineers when engaged on repairs on our products
• Carry out day to day tasks as required to complete company procedures set up by senior management
• Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible
• Ensure that the volume of open jobs (repairs) is kept to a minimum by communicating directly with AAUK nominated Service Provider
• Ordering of spare parts & monitoring or back orders to ensure repairs can be repaired on time
• Generate service calls on company repair management system
• Assist with the sale of spare parts and provide advice as and when required
• Liaise with Warehouse staff to ensure deliveries are carried out when requested
• Provide senior management with repair feedback when requested
• Assist with internal office projects as an when required
• Deal with ad-hoc assignments from time to time

Essential skills and experience:
• Excellent communication skills, ability to learn new products quickly and feel confident providing technical advice to customers
• A good level of computer literacy
• Ability to work under pressure
• Ability to work effectively with others at all levels
• Good numerical skills
• Ability to problem solve
• Team player

Hours are 40 hours per week; 8am – 5pm or 9am – 6pm Monday – Friday
This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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