This is a fantastic opportunity to work for a highly successful forward-thinking business.If you are looking for a role where you can provide an exceptional customer experience, do the right thing for the customer, create win wins and display energy and tenacity then this is the job for you.
Customer Service Assistant
£17,000 - £20,000 depending on experience
Monday – Friday 8.30am to 5.00pm
This is a fantastic opportunity to work for a highly successful forward-thinking business. If you are looking for a role where you can provide an exceptional customer experience, do the right thing for the customer, create win wins and display energy and tenacity then this is the job for you.
Working with internal and external departments to resolve customer’s queries and problems
To respond to email and telephone communication in a timely, friendly, professional and efficient manner
To develop your product knowledge, keep up to date with product developments and offer customer advice on these
To obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines
Communicate on a regular basis with customers, keeping the customer up to date with developments and checking the customer is happy with the service
To provide an exceptional customer experience
Previous experience of customer service in a manufacturing environment with product knowledge would be an advantage although full training will be provided
The ability to provide timely, professional, friendly and effective responses to the customer complaint is a must
The ability to use own initiative, identify the appropriate course of action and apply a logical thought process
A good working knowledge of Microsoft packages
Excellent communication skills with the ability to develop good working relationships with our customers
Confident and professional telephone manner
Excellent problem solving skills
A highly-motivated individual with a can-do approach to work and the ability to “Make it happen”
This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.
We will not submit your CV until you have been briefed on the position and we have your consent to do so.
Both Bagnall Hopkins and our clients promote a policy of equal opportunities.Follow us on Twitter @bagnallhopkins, and take a look at our Facebook page.
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