Customer Service Advisor (14424)

Customer Service Advisor

Wakefield

£19,500 per annum + excellent benefits

9 Month Contract

Full time

On site parking

Do you love speaking to customers and account management (business to business) but do not want pressure of sales targets and KPI’s. You’ll probably have worked in a customer service/account management environment before and feel confident picking up the telephone to chat to your customers to check they are happy with the service, take orders, introducing new products or inviting them to events that they usually attend. This might be via telephone or email so excellent communication skills are essential.

Paying up to £19,500 per annum Wakefield Contract 2 November 2021

Details

Paying up to £19,500 per annum
Wakefield
Contract
Full time

Customer Service Advisor

Wakefield

£19,500 per annum + excellent benefits

9 Month Contract

Full time

On site parking

Do you love speaking to customers and account management (business to business) but do not want pressure of sales targets and KPI’s. You’ll probably have worked in a customer service/account management environment before and feel confident picking up the telephone to chat to your customers to check they are happy with the service, take orders, introducing new products or inviting them to events that they usually attend. This might be via telephone or email so excellent communication skills are essential.

You’ll have a wide range of customers to speak to, you’ll be calling all existing customers on a daily basis – some calls may be a quick catch up to check everything is ok, some might take longer if they have an order or a product/price query or if they’d like info on new products which you can send them via email. Whatever it is you’ll be enthusiastic, friendly and continue to build on the excellent relationships they have with their customer base.

Working as part of the wider customer service team your main responsibilities will be;

Main responsibilities

  • Handle and respond to customer enquiries and maintain customer contact via telephone, email or letter
  • Contact existing customers to develop and build a good business relationship – some customers regularly order so it’ll be keeping in touch to check they are happy with everything, some customers might be lapsed and some might be new
  • Increase sales by upselling and cross selling products (no sales targets however)
  • Take sales orders and highlight New Product Development and Special Offers
  • Confirm stock and pricing
  • Assist customers on product and application problems or seek Technical advice on their behalf
  • Maintain knowledge of current company policies, procedures and sales programmes
  • Book customers on breakfast meeting and workshop bookings
  • Manage deliveries, purchase orders and maintain stock records
  • Take credit card payments and produce invoices and credit notes
  • Scan customer applications, orders, certificates and warehouse notes
  • Liaise with the Despatch Team
  • Distribute marketing literature and quotes to customers
  • Provide cover on reception operating the main switchboard when needed
  • Skills required

  • Computer Literacy Skills - previous experience of a Sage system is desirable but not essential
  • Customer Service skills
  • Good communication skills both verbal and written
  • Attention to detail
  • Organisation skills
  • Ability to work on own initiative
  • Driving licence is essential
  • Full product training will be provided

    This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

    We will not submit your CV until you have been briefed on the position and we have your consent to do so.

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