Customer Service Administrator - Supply Chain

to £28,000 Near Pontefract Permanent 19/07/23


to £28,000
Near Pontefract
Monday - Thursday 8.30am - 5pm, Friday 8.30pm - 4pm
25 Days Holiday

Customer Service Administrator – Supply Chain


Near South Elmsall

£25,000 - £28,000

Monday – Thursday 8.30am – 5pm, Friday 8.30am – 4pm

This successful and expanding company based near South Elmsall are recruiting a Customer Service Administrator to work as part of their friendly, professional supply chain team – due to location access to a car is essential.

Your core responsibilities will involve being the primary contact for your customers throughout the sales order process and the administration of all aspects of product contribution to your customers.

Typical Activities:

  • Receive and process customer orders onto the system
  • Allocate stock to orders, ensuring effective stock turnover
  • Keep customers apprised of any changes or updates to their orders
  • Monitor and meet customer-specific requirements in relation to their orders
  • Work closely with our key service providers to ensure in-full, on time deliveries
  • Identify areas of improvement within the supply chain
  • Maintaining and updating customer account data on the ERP system.
  • Communicate regularly with the wider Supply Chain team to ensure stock availability
  • Liaise with customer account managers to ensure customer requirements are met
  • Monitor customer order patterns and chase for future orders as required
  • Develop relationships with customer counterparts in the sales order process
  • Deal with any customer complaints
  • Deliver the customer charter principles and values
  • Other office administration as required

You’ll possess these essential skills to succeed in this role


  • Enthusiastic about customer service with a desire to please and go the extra mile
  • Excellent English written and verbal communication skills
  • Strong IT skills, particularly in Excel and other Microsoft Office applications
  • Proactive and capable of working individually as well as part of a wider team
  • Organised, logical and methodical with an eye for detail
  • Ability to multi-task and cope with regularly changing priorities


  • Experience of domestic and international supply chains and/or logistics
  • Experience with Business Central ERP system
  • Business level French

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

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