Customer Service Administrator (14481)

Customer Service Administrator

Wakefield

Paying up to £21,000 per annum

Permanent

Full time

Following unprecedented growth, my client based in Wakefield are recruiting a Customer Services Assistant to support the Customer Services department. If you are looking for a role where you can provide an exceptional customer experience, do the right thing for the customer then you could be perfect for this role. This is a fast-paced evolving environment so you must be able to adapt well to change.

Paying up to £21,000 per annum Wakefield Permanent 12 April 2022

Details

Paying up to £21,000 per annum
Wakefield
Permanent
Full time

Customer Service Administrator

Wakefield

Paying up to £21,000 per annum

Permanent

Full time

Following unprecedented growth, my client based in Wakefield are recruiting a Customer Services Assistant to support the Customer Services department. If you are looking for a role where you can provide an exceptional customer experience, do the right thing for the customer then you could be perfect for this role. This is a fast-paced evolving environment so you must be able to adapt well to change.

You will have strong admin skills, be a quick learner, a strong problem solver, efficient and friendly with the ability to develop excellent customer relations. You will have the desire to succeed and make a difference, with the focus on providing customers a first-class experience. You will be highly motivated, with a “can-do” approach, enthusiastic and committed.

Hours of work are 8.30am to 5.00pm - office based

Role Responsibilities

  • Working with internal and external departments to resolve our customer’s queries, and identify resolution of customer problems
  • Respond to email and telephone communication in a timely, friendly, professional and efficient manner
  • Develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries
  • Obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines
  • Communicate on a regular basis with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service
  • Provide an exceptional customer experience
  • Person Attributes

  • Previous experience of customer service and administration experience is desirable, however, full training will be provided
  • The ability to resolve challenging and at times conflicting issues and priorities is a must
  • Must be able to work on your own initiative, identifying the appropriate course of action and applying a logical thought process
  • Strong admin skills with a good working knowledge of Microsoft packages
  • Excellent communication skills with the ability to develop good working relationships with customers
  • Confident and professional telephone manner
  • Excellent problem-solving skills
  • This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

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