Customer Service Administrator (14368)

Customer Service Administrator

Huddersfield

Paying up to £24,000 per annum

Full time

Permanent

Own transport is essential

Free onsite parking

25 days holiday

My client is a successful, growing organisation that have a passion for their products and an appreciation that customers are at the heart of everything they do. Due to continued growth they are seeking a Customer Service Administrator to join their team currently based on the outskirts of Huddersfield however moving to new offices in Mirfield at the beginning of next year.

Paying up to £24,000 per annum Huddersfield Permanent 9 November 2021

Details

Paying up to £24,000 per annum
Huddersfield
Permanent
Full time

Customer Service Administrator

Huddersfield

Paying up to £24,000 per annum

Full time

Permanent

Own transport is essential

Free onsite parking

25 days holiday

My client is a successful, growing organisation that have a passion for their products and an appreciation that customers are at the heart of everything they do. Due to continued growth they are seeking a Customer Service Administrator to join their team currently based on the outskirts of Huddersfield however moving to new offices in Mirfield at the beginning of next year.

As a Customer Service Administrator you will be a resolution finder, a product guru and genuinely care a great deal about the experience you give to everyone you encounter. Days are busy and varied from answering questions via email and phone to supporting customers through every step of the order process through to deliveries.

To be successful in the role you will need to have exceptional engagement skills, a positive and practical approach, be articulate and have first class interpersonal and communication skills.

Training on products and systems will be based within the office environment and then this role will offer long term flexible working from home and the office

Monday – Friday 8am – 4.30pm/8.30-5pm – 37.5 hours per week.

Main responsibilities:

  • Processing of customer orders onto inhouse CRM systems
  • Answering incoming phone calls and assisting customers and sales personnel with enquiries
  • Answering emails from customers and colleagues
  • Running and issuing various reports
  • Booking in deliveries with customers and warehouses
  • Obtaining delivery/freight prices from partners and subcontractors
  • Quoting customers for repairs/replacement items
  • Logging of customer reported non-conformances and processing relevant solutions
  • Filing and scanning of paperwork
  • Dealing with incoming and outgoing post and couriered items
  • Ensuring compliance of visitors to site
  • Essential sills

  • Good all-round communicator, both internal and external via phone, face to face and email
  • Ability to proactively contact customers via telephone to establish order requirements
  • Ability to work under pressure
  • Trained/experienced in Microsoft Excel and Outlook
  • Confident and relaxed under pressure
  • Strong interpersonal skills and a team player
  • Good attention to detail
  • Professional friendly manner
  • Previous administrative customer services support experience
  • You will be flexible, positive and detail conscious with the ability to work on your own initiative and as part of a small team.
  • This is an excellent opportunity for someone who enjoys working within a fast-paced environment and has the confidence to respond positively when under pressure.

    Apply today!

    This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

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