Customer Service Administrator (14353)

Customer Service Administrator

Castleford

Paying up to £19,000 per annum

Full-time

Permanent

Are you an experienced customer service administrator with a professional and confident telephone manner?

My client based close to Castleford is expanding the team and you could be just what this successful global company need!

You will be responsible for all aspects of customer support answering a high volume of inbound calls; from handling complaints, helping with delivery issues, service enquiries and resolving customer queries.

Paying up to £19,000 per annum Castleford Permanent 26 April 2021

Details

Paying up to £19,000 per annum
Castleford
Permanent
Full time

Customer Service Administrator

Castleford

Paying up to £19,000 per annum

Full-time

Permanent

Are you an experienced customer service administrator with a professional and confident telephone manner?

My client based close to Castleford is expanding the team and you could be just what this successful global company need!

You will be responsible for all aspects of customer support answering a high volume of inbound calls; from handling complaints, helping with delivery issues, service enquiries and resolving customer queries. Customer service experience within an office based environment is essential and if you have experience of dealing with some complaints that would be an advantage.

Specifically, your duties will include:

  • Dealing with customer complaints and escalations, following through to completion and resulting in a satisfied customer where possible
  • Answering a high volume of incoming calls
  • Booking engineers to attend appointments
  • Ordering spare parts for engineers
  • Our client is looking for candidates who have, can demonstrate, the following skills:

  • Excellent communication skills
  • Ability to work effectively with others at all levels
  • Good numerical skills
  • Ability to problem solve
  • Team player

  • Apply now!

    This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

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